Survey Number e-mail

Quote
1. Did you receive a quotation in a timely manner?	Yes No
2. Were you presented with more than one cost/routing option?	Yes No
Booking
3. Did you receive your booking confirmation in an accurate and timely manner?	Yes No
Operational
4. Were all agreed appointments honored?	Yes No
5. Were all aspects of the operation communicated effectively?	Yes No
Documentation and Billing
6. Did you consider your Customer Service Representative to be knowledgeable and proficient?	Yes No
7. Were your documents handled and completed in a professional and timely manner?	Yes No
8. Were your documents accurate upon first presentation?	Yes No
9. Were any corrections handled quickly and proficiently?	Yes No
10. Did your final invoice correspond correctly to the agreed quotation and were all charges fully explained in advance?	Yes No
Overall Experience
11. Were you satisfied with the way ASF was able to resolve any issues or needs?	Yes No
12. How likely are you to use ASF Again?	Highly Likely Likely Not Likely
13. How would you rate your overall ASF Experience?	Excellent Good Satisfactory Fair Poor

Please add any additional comments or explanations for above questions:

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